The Home Depot: Returns Made Easy
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Returns for items purchased on Homedepot.com:
Our goal is that you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offering great customer service is our top priority. If you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to help you to return your purchase.
Returns for items purchased on Homedepot.com:
| - | For your convenience, items purchased on homedepot.com can be returned to any of our retail stores nationwide (Including all The Home Depot retail stores and The Floor Store locations). | |
| - | Most merchandise can be returned within 90 days in unused, like-new, 100% saleable condition and in the original manufacturer's packaging. Live goods and items that use flammable liquids or gases must be returned to one of our stores. Please see the complete list of details and exceptions below. | |
| - | All damage and shortage claims should be made within 30 days of delivery. If damaged upon arrival, you have the right to refuse the order. Call an Online Customer Care Specialist at 1-800-430-3376 seven days a week 6 a.m. - 2 a.m. ET (closed Christmas Day) to report damages and obtain a return authorization number. | |
| - | A copy of the packing slip or the customer receipt must accompany all returns. | |
| - | A refund will be issued to the original form of payment within 5-7 business days of receiving the returned item at our warehouse. Credit can be given in the form of a The Home Depot Gift Card upon request. Please call 1-800-430-3376 to request a credit via gift card. |
Return Policy Exceptions:
| Damaged Items and Shortage Claims: Any damaged or missing items must be reported within 30 days of delivery by calling 1-800-430-3376. |
| Returning Products Containing Hazardous Materials Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item was drained of these materials. This would include items like lawn mowers, leaf blowers and any other items that use flammable liquids or gases. Please return products containing hazardous materials to your local The Home Depot store. |
| Live Goods: | Live goods purchased online including houseplants, perennials, trees, holiday trees, wreaths and garlands, that are received damaged or dead, please call 1-800-430-3376 within 3 days of delivery and we will promptly ship a replacement at no charge. Perennials, trees and shrubs have a one-year guarantee. | |
| Generators: | Generators must be returned within 30 days of delivery. Any product damage or defects must be reported within 30 days of delivery. IMPORTANT: Whole house generators or stationary generators are non-returnable and non-refundable. | |
| Gift Cards: | The Home Depot Gift Cards are non-returnable and cannot be redeemed or exchanged for cash (unless required by law), check or credit. Gift Cards may not be used as payment on any credit or loan account or for Tool Rental deposits. | |
| Consumer Electronics: | Televisions and computers must be returned within 30 days of delivery. | |
| Furniture: | Furniture must be returned within 30 days of delivery. Any product damaged or defective must be reported within 30 days of delivery. | |
| Major Appliances: | Any Major Appliance product damage must be reported within 48 hours of delivery by calling 1-800-455-3869. After 48 hours, any product issues must be handled through your local The Home Depot store’s Special Services Desk. Be sure to bring a copy of your sales receipt with you. | |
| Gas Powered Equipment and Tractors: | Gas powered equipment and tractors must be returned within 30 days of delivery. John Deere tractors will be repaired under the manufacturer’s warranty; please contact the homedepot.com Online Customer Care Team at 1-800-435-4654 for further information between 6 a.m. - 2 a.m. ET, seven days a week (closed Christmas Day). | |
| Wallpaper, Paint & Flooring Samples: | Wallpaper and flooring samples are not returnable. However, if you believe you have received an incorrect sample, please call 1-800-430-3376 for a replacement. | |
| Utility Trailers: | Utility trailers are not returnable. | |
| Custom Products: | Custom made products, such as paint samples, are not returnable. If you have received an incorrect sample, please call 1-800-430-3376 for a replacement. |
| 1. | Return the item(s) to a The Home Depot Store location nearest you: | |
| Bring the Item(s) with a copy of your bar-coded shipping confirmation e-mail to your local Home Depot store for credit to your original tender or a The Home Depot store credit. For ease of return, bring your bar-coded e-mail confirmation with your purchase to the store. *Major Appliances are not included. See Return Policy and Product Exceptions for further details. | ||
| 2. | Return the item(s) via the shipment method of your choice: | |
| Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return. | ||
| Pack the item in original packaging. | ||
| Ship the item(s) to the address printed on the return shipping label that came with your order from the carrier of your choice. Note, we recommend using a carrier that will provide a tracking number for the shipment. | ||
| 3. | Return the item(s) using the returns label that came with your order (charges will be billed to your credit card): | |
| Complete the return form located on the bottom of the original packing slip that came with your order. Please include a copy of the completed form along with your return. | ||
| Pack the item in original packaging. | ||
| Affix the returns label over the top of the original shipping label. Please keep a copy of the tracking number for reference. | ||
| Bring the package to the carrier specified on the label for shipment. | ||
| 4. | Call: | |
| For larger items or for any other questions, please call an Online Customer Care Specialist at 1-800-430-3376 seven days a week: 6 a.m. - 2 a.m. ET (closed Christmas Day). |